Shipping Policy

Most of what we sell is not posted anywhere. A registration is delivered electronically and confirmed by email. This page explains that, and then covers the physical items some events offer alongside an entry.

Registrations are delivered electronically

When your payment succeeds, your entry is confirmed on screen straight away and a confirmation email is sent to the address on the registration. Nothing is posted to you and there is no delivery charge.

Your confirmation email carries your registration reference, which begins with REG‑. Keep it. It is what we look you up by at the venue and what you quote in any message to us.

If the confirmation does not arrive

Check the spam or junk folder first, since a message from an address you have never written to often lands there. If it is not there within an hour of paying, email us with the name and event you registered under and we will resend it. A missing email does not mean a missing entry; your place is held from the moment the payment clears.

Collecting things on the day

Where an event includes something physical as part of the entry, such as a bib, a wristband, a lanyard or a goody bag, it is collected in person at the venue and is not posted. Collection times and the place to go are sent to registered participants before the event.

Bring the identity document you registered with. We hand items to the named participant, or to someone you have told us in writing will collect for you.

Anything not collected during the event is not held indefinitely. Contact us within 14 days of the event if you missed collection and we will arrange something if we still have it.

Items we do post

Some events offer merchandise as an add‑on, and a prize sometimes has to be sent rather than handed over. Where posting applies, the following holds.

Where we post to

Within Malaysia, using a courier or Pos Malaysia. We do not currently post outside Malaysia. If your address is outside Malaysia, contact us before ordering and we will tell you whether it can be arranged and what it would cost.

How long it takes

• Items held in stock are dispatched within 3 to 5 working days of payment clearing
• Items made to order, such as a printed jersey, are dispatched within 14 working days
• Prizes and event merchandise are dispatched after the event has finished and results are final
• Once dispatched, allow 3 to 5 working days for Peninsular Malaysia and 5 to 10 working days for Sabah and Sarawak

These are working days and exclude weekends and public holidays. Festive periods and courier backlogs stretch them, and we will say so if we know a delay is coming.

Delivery charges

Any delivery charge is shown before you pay, as a separate line from the item. If nothing is shown, there is nothing to pay.

Tracking

Where the courier provides a tracking number we email it to you on dispatch. Not every service gives one.

Getting the address right

We post to the address on your registration exactly as you entered it. Check it before you pay. Tell us immediately if it is wrong, and we will correct it if the parcel has not left us.

If a parcel is returned to us because the address was incomplete or nobody was there to receive it, we will contact you to arrange another attempt. A second delivery charge is payable in that case, because we have to pay the courier twice.

If something arrives damaged or does not arrive

Tell us within 7 days of receiving a damaged or wrong item and include a photograph. If tracking shows delivered but you have nothing, tell us within 14 days of that date so we can raise it with the courier while they still hold records.

In either case we replace the item or refund it in full. See the Refund Policy for how the money is returned.