Refund Policy

This policy covers registration fees and add‑ons paid through this site. It says when money comes back, how to ask for it, and how long it takes.

Where an event publishes its own refund terms, those terms are stated on that event's registration page and take precedence over this page. This policy applies wherever an event says nothing.

If we cancel an event

You get the full amount back, including any add‑ons. You do not need to ask, and there is no administrative charge. We will contact registered participants to confirm it is on the way.

If we postpone or move an event

Your registration carries over to the new date or venue automatically. If the new arrangement does not suit you, tell us within 14 days of the announcement and you get the full amount back.

After those 14 days the withdrawal terms below apply, measured against the new date.

If you withdraw

Refunds for a change of mind depend on how much notice we get, because our own costs are committed as the date approaches. Notice is counted from when your written request reaches us.

Instead of a refund you may ask to transfer the entry to another person, or to a later event we are running. A transfer is often possible when a refund is not, so it is worth asking even inside the 14 day window.

When nothing comes back

• You do not turn up, or arrive after your event has started
• You are disqualified, or removed for breaking the rules or for unsafe conduct
• You are refused entry because the details you registered with do not match your identity document
• You are ineligible for a category you chose yourself, where the eligibility rules were published
• You leave part way through
• An event runs but you are unhappy with the result, the officiating or the standard of competition

Add‑ons and merchandise

Add‑ons that have to be made or ordered for you, such as a printed jersey or a personalised item, stop being refundable once production has begun. We will tell you whether that point has passed when you ask.

Add‑ons that are simply an entitlement on the day, such as a meal or a seat, follow the same notice table as the registration fee.

Faulty or wrong items

If a physical item reaches you damaged, faulty, or is not what you ordered, tell us within 7 days of receiving it and send a photograph. We will replace it, or refund it in full if a replacement is not possible. You will not pay to return an item that was wrong or faulty.

If you were charged twice

Duplicate charges are refunded in full as soon as we can confirm them, regardless of any deadline on this page. Send us both payment references and we will check.

How to ask

Email event@smartcreative.my with:

• Your registration reference, which begins with REG‑
• The name the entry was made in, and the event
• Why you are asking

We will acknowledge within 3 working days and tell you the outcome within 14 working days. Ask by email rather than by phone, so that both of us have a record of the date you asked, which is the date the table above is measured against.

How the money reaches you

Approved refunds are sent back through CHIP, our payment gateway, to the same card or account the payment came from. We cannot redirect a refund somewhere else, and we do not refund in cash or in vouchers unless you agree to it in place of a refund.

Once we release it, allow a further 7 to 14 working days for your bank or card issuer to post it to your account. That part is outside our control. Your bank may show it as a reversal of the original charge rather than as a new credit.

Refunds can be partial. If part of what you paid is refundable and part is not, we return the refundable part and tell you how the figure was reached.

Bank charges

We do not deduct a fee for processing a refund. If your own bank charges you to receive one, that charge is yours.

If you disagree with our decision

Reply to us first and say why. It is quicker than a chargeback and it lets us correct an honest mistake. If we still cannot agree, you keep whatever rights you have under Malaysian consumer law; nothing on this page removes them.